Ember is made by one person, so when you write in, you are talking directly to me. I read every message myself.
Email me
For a bug, a question about your data, a purchase problem, or just to say hello, email sangainandhu18@gmail.com.
If something went wrong, it helps to include your device (Mac, iPhone or iPad), your version of Ember, and what you were doing when it happened. You can also attach a support log: on a Mac choose Help, then Export Logs, and on iPhone and iPad it is in Settings. Logs never contain what you write. Names and text are masked.
Help Center
The Help Center has guides for every part of the app, from importing a Day One or Apple Journal library to how sync works. Common questions are answered in the FAQ.
Ideas and bug reports
The feedback board is where ideas and bug reports live in the open, so others can add to them and vote. Ember's roadmap comes from there.
Purchases and subscriptions
Ember Plus is sold through the App Store, so Apple handles billing. To manage or cancel a subscription, open your App Store account settings. For a refund, go to reportaproblem.apple.com. If a purchase does not unlock Plus, choose Restore Purchases in Ember's settings, and email me if that does not fix it.
Your data
Ember has no account, and your entries never reach me, so I cannot look up or recover your journal. Keep it safe with Ember Plus, which syncs a private, encrypted copy through your own iCloud, or by exporting your archive (see Import and export). The Privacy Policy explains exactly what Ember does and does not collect.