---
title: "Ember Support | Get Help with Ember for Mac, iPhone and iPad"
description: "Get help with Ember. Email the developer directly, browse the Help Center, sort out a purchase, or share ideas and bugs on the feedback board."
url: https://ember.mov/support/
language: en
---

Ember • Support

# Support

Ember is made by one person, so when you write in, you are talking directly to me. I read every message myself.

## Email me

For a bug, a question about your data, a purchase problem, or just to say hello, email [nandha@ember.mov](mailto:nandha@ember.mov).

If something went wrong, it helps to include your device (Mac, iPhone or iPad), your version of Ember, and what you were doing when it happened. You can also attach a support log: on a Mac choose Help, then Export Logs, and on iPhone and iPad it is in Settings. Logs never contain what you write. Names and text are masked.

## Help Center

The [Help Center](https://ember.mov/help/) has guides for every part of the app, from importing a Day One or Apple Journal library to how sync works. Common questions are answered in the [FAQ](https://ember.mov/help/faq).

## Ideas and bug reports

The [feedback board](https://feedback.ember.mov/) is where ideas and bug reports live in the open, so others can add to them and vote. Ember's roadmap comes from there.

## Purchases and subscriptions

Ember Plus is sold through the App Store, so Apple handles billing. To manage or cancel a subscription, open your App Store account settings. For a refund, go to [reportaproblem.apple.com](https://reportaproblem.apple.com/). If a purchase does not unlock Plus, choose Restore Purchases in Ember's settings, and email me if that does not fix it.

## Your data

Ember has no account, and your entries never reach me, so I cannot look up or recover your journal. Keep it safe with Ember Plus, which syncs a private copy through your own iCloud, encrypted by Apple, or by exporting your archive (see [Import and export](https://ember.mov/help/import-export)). The [Privacy Policy](https://ember.mov/privacy/) explains exactly what Ember does and does not collect.